2. Header
   
4. Compassion * Integrity * Commitment
6. Citizen Satisfaction Survey
10. The Andover Police Department and E911 Communications Center is committed to providing high quality customer service. Please take a few moments to rate your service experience with us.
14. Officer's Name (if known)
16. Date of Incident
17. Time of Incident
18. Incident # (if known)
20. Resident's Name (optional)
21. Resident's Phone # (optional)
23. Resident's Address (optional)
27. Prior to your most recent contact with Andover Police Department, have you had any previous contact with this department?

    1. Yes

    1. No
29. How many contacts in the past 12 months?
31. In regards to your most recent incident, what was the nature of your contact?
    -- Select One --Victim of a CrimeWitnessed a Crime/IncidentInvolved in Motor Vehicle AccidentArrestedReported a ProblemRequested Information/AssistanceIssued Traffic Citation/WarningOther
35. In regards to the most recent incident, did you contact Andover Police Department utilizing the services of our E-911 Center?

    1. Yes

    1. No
37. Please rate our E-911 services in the following areas:
39. Dispatcher's Professionalism (Competent, Efficient, & Effective)

    1. Excellent
    2. Good

    1. Fair
    2. Poor
41. Dispatcher's Customer Service (Understanding, Compassionate & Responsive)

    1. Excellent
    2. Good

    1. Fair
    2. Poor
43. Dispatcher's Timeliness (Prompt & Timely Handling)

    1. Excellent
    2. Good

    1. Fair
    2. Poor
45. Quality of E-911 Dispatch Service
47. In regards to this most recent contact, on a one to ten scale, please indicate your overall satisfaction with the E-911 Communications Center
    -- Select One --10 Excellent98 Good765 Fair43 Poor21 Very Poor
51. Considering this most recent contact, please rate the Andover Police Department in the following areas:
53. Officer's Appearance

    1. Excellent
    2. Good
    3. Fair
    4. Poor
54. Officer's Professional Conduct

    1. Excellent
    2. Good
    3. Fair
    4. Poor
56. Officer's Concern (Compassion)

    1. Excellent
    2. Good
    3. Fair
    4. Poor
57. Officer's Ability to Put You at Ease

    1. Excellent
    2. Good
    3. Fair
    4. Poor
59. Officer's Knowledge

    1. Excellent
    2. Good
    3. Fair
    4. Poor
60. Officer's Fairness (Integrity)

    1. Excellent
    2. Good
    3. Fair
    4. Poor
62. Officer's Helpfulness

    1. Excellent
    2. Good
    3. Fair
    4. Poor
63. Officer's Response Time (if applicable)

    1. Excellent
    2. Good
    3. Fair
    4. Poor
65. Quality of Police Service
67. In regards to this most recent contact, on a one to ten scale, please indicate your overall satisfaction with the Andover Police Department
    -- Select One --10 Excellent98 Good765 Fair43 Poor21 Very Poor
69. How can the Andover Police Department improve the quality of its service in the future?
71. On a one to ten scale, please indicate how safe you feel living in the Andover community
    -- Select One --10 Very Safe98 Safe765 Fairly Safe43 Not Very Safe21 Very Unsafe
73. Would you like to leave any additional comments?

    1. Yes
    2. No
75. Additional Comments:
Leave This Blank:


77. 1. Receive an email copy of this form.
78. Email address

    This field is not part of the form submission.

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