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Citizen Satisfaction Survey

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  2. Compassion * Integrity * Commitment

  3. Citizen Satisfaction Survey

  4. The Andover Police Department and E911 Communications Center is committed to providing high quality customer service. Please take a few moments to rate your service experience with us.

  5. Prior to your most recent contact with Andover Police Department, have you had any previous contact with this department?

  6. In regards to the most recent incident, did you contact Andover Police Department utilizing the services of our E-911 Center?

  7. Please rate our E-911 services in the following areas:

  8. Dispatcher's Professionalism (Competent, Efficient, & Effective)

  9. Dispatcher's Customer Service (Understanding, Compassionate & Responsive)

  10. Dispatcher's Timeliness (Prompt & Timely Handling)

  11. Quality of E-911 Dispatch Service

  12. Considering this most recent contact, please rate the Andover Police Department in the following areas:

  13. Officer's Appearance

  14. Officer's Professional Conduct

  15. Officer's Concern (Compassion)

  16. Officer's Ability to Put You at Ease

  17. Officer's Knowledge

  18. Officer's Fairness (Integrity)

  19. Officer's Helpfulness

  20. Officer's Response Time (if applicable)

  21. Quality of Police Service

  22. Would you like to leave any additional comments?

  23. Leave This Blank:

  24. This field is not part of the form submission.