The Andover Police Department and E-911 Communications Center are committed to providing high quality customer service. Please take a few moments to rate your service experience with us.

Officer's Name (if known)

Officer's I.D #

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Date of Incident*

Time of Incident

Incident Number (if known)

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Respondent's Name (optional)

Respondent's Address (optional)

Respondent's Phone Number (optional)

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In regards to your most recent contact with the Andover Police Department, which best describes your status at the time of the contact?*

Andover Resident Andover Business Owner Visiting an Andover Resident Visiting an Andover Business

Working in Andover Attending School in Andover Traveling through Andover Other - Explain

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In regards to the most recent incident, what was the nature of your contact?*

**Select One** Victim of a Crime Witnessed a Crime/Incident Involved in Motor Vehicle Accident Arrested Reported a Problem Requested Information/Assistance Issued Traffic Citation/Warning Other

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In regards to your most recent incident, did you contact the Police Department utilizing the services of our E-911 Center?*

Yes

No

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If you had contact with our E-911 Communications Center, please rate our E-911 services in the following areas:

Communication Officer's Professionalism

Excellent Good

Fair Poor

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Communication Officer's Customer Service

Excellent Good

Fair Poor

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Communication Officer's Timeliness

Excellent Good

Fair Poor

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In regards to this most recent contact, on a one to ten scale, please indicate your OVERALL satisfaction with the E-911 Communications Center:

10 - Excellent 9 8 - Good 7 6 - Fair

5 4 3 - Poor 2 1 - Very Poor

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Considering this most recent contact, please rate the Andover Police Department in the following areas:

Officer's Concern

Excellent Good

Fair Poor

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Officer's Knowledge

Excellent Good

Fair Poor

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Officer's Ability to Put You At Ease

Excellent Good

Fair Poor

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Officer's Ability in Problem Solving

Excellent Good

Fair Poor

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Officer's Fairness in solving the incident

Excellent Good

Fair Poor

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Officer's Helpfulness

Excellent Good

Fair Poor

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Officer's Response Time

Excellent Good

Fair Poor

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Officer's Professional Conduct

Excellent Good

Fair Poor

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Officer's Appearance

Excellent Good

Fair Poor

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Quality of Police Service:

In regards to this most recent contact, on a one to ten scale, please indicate your OVERALL satisfaction with the Andover Police Department:

10 - Excellent 9 8 - Good 7 6 - Fair

5 4 3 - Poor 2 1 - Very Poor

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The Andover Police Department provides a number of community programs/services. Please select up to three programs/services that are most important to you

Vacation Watch 9:00PM Routine Good Morning Andover School Resource Officer Program HOA/Neighborhood Association Liaison Program

Open Garage Door Welcome to Andover Donuts with the Chief Vehicle Unlocks Other

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How do you stay informed and up-to-date on crime, safety concerns, issues in the community, and/or other Andover Police Department activities and events? Please select up to three.

Friends/Families/Neighbors Police Department Website RaidsOnline (online crime data) Andover City Channel 7

Local News Police Department Facebook Alert Andover Other

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What is your greatest concern regarding Crime and Safety in Andover. Please select up to three.

Personal Safety Narcotics/Drugs Thefts (general) Thefts from Motor Vehicles Vandalism/Criminal Damage Animal Control Issues

Traffic/Speeding Domestic Violence Identity Theft Residential/Business Burglaries Gangs/Gang Violence Other

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On a one to ten scale, please indicate how safe you feel living in the Andover community.

10 - Very Safe 9 8 - Safe 7 6 - Fairly Safe

5 4 3 - Not Very Safe 2 1 - Very Unsafe

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Would you like to add a comment, recommendation or suggestion for improvement?